USPS Service Delays

September 4th, 2020

All orders received are processed and mailed the same day, or the next day at the latest (except for Sundays and holidays). All orders are shipped via U.S. Postal Service (USPS) 2-3 day Priority Mail, or in a small number of cases, via First Class Mail which has the same time factor. The 2-3 day time frame is an estimate and there is no guarantee by the USPS or Kauai Surf Co. on the time estimate. Per tracking records, most customers do receive their orders within the 2-3 day time frame, however, some packages are taking up to 7-10 days to be delivered. As we understand, the USPS is experiencing staffing problems due to COVID-19 and other issues that are leading to some package delays. Please note that if you do place an order with us, that your order could take up to 10 days in rare cases. We are continuing to monitor the situation with the USPS and are hopeful for service improvements.

Mahalo,
Kauai Surf Co. Team